FAQ

What is MYWINTERFELLPUPPIES?

Relentlessly focused on our mission to make lives better by placing healthy puppies into happy homes, Puppy is the trusted service that connects dog lovers with responsible breeders nationwide.

What’s the difference between you and a pet store?

There is almost no similarity between MYWINTERFELLPUPPIES and a pet store. Pet stores typically sell thousands of products for animals of all kinds. Our mission is simple and clear – to make lives better by placing healthy puppies into happy homes. While there are countless differences between MYWINTERFELLPUPPIES and a pet store, we will highlight a few of them here.

  • Direct to You: Because of our commitment to the humane treatment of all dogs, when you find a puppy at MYWINTERFELLPUPPIES, it comes directly from an experienced breeder (literally, thanks to MYWINTERFELLPUPPIES travel program, your puppy will arrive in your home the same day it leaves its breeder). As a result, your puppy will spend its entire life before it arrives in your home with its breeder and parents. On the other hand, by the time a puppy makes it to a pet store, that puppy may have made several stops, over several weeks, before it even arrived in the store.
  • Transparent Access to Puppies: Depending upon where you live, you may not be able to find a purebred or purpose-bred designer puppy at a pet store. In an effort to combat the inhumane treatment of animals, many states actually prohibit pet stores from selling puppies. And, even if you do happen to live in a state that has not yet enacted a pet store ban, it can be nearly impossible for you to independently verify whether a pet store puppy came from a responsible breeder. At MYWINTERFELLPUPPIES, we are committed to transparency, and you will not only have peace of mind knowing our expert compliance team has screened, vetted and qualified your breeder, but will know everything you want to know about your puppy, including its breeder, its parents and its health history.
  • Proprietary Screening of Breeders: Another major difference is our proprietary screening process. At MYWINTERFELL PUPPIES, we carefully screen all of our breeders before we invite them to join our network and, to stay in our network, breeders need to continue to meet our evolving standards.
  • Health Screening & Guarantee: In addition to our compliance efforts, our extensive health protocols are the industry’s best, culminating with a requirement that your puppy pass our proprietary nose-to-tail health exam, administered by a licensed veterinarian, before we will allow your puppy to travel. And, after your puppy arrives home, not only do we provide our exclusive health guarantee, but we are here to support you throughout your puppy journey. We really mean it when we tell you our relationship with you begins, it does not end, when you find your puppy on MYWINTERFELLPUPPIES.com.

Will I be able to visit my puppy or speak to the breeder before my puppy comes home?

While finding a puppy used to be a local exercise where you were limited to the breeds and breeders near you regardless of their quality or experience, MYWINTERFELL has changed all of that. MYWINTERFELL was specifically designed to connect you with the perfect puppy for you, no matter where in the country you or the breeder live. As a result, in most cases, the first time you meet your new best friend is when he or she arrives in your home. That said, our transparent process is specifically designed to eliminate all the scary unknowns that often accompany looking for a new puppy, whether you are looking online or offline. From the start of the process when we screen, vet and qualify every breeder in our network, to our unmatched health and vaccination protocols, we do everything to ensure you receive a healthy puppy from a responsible source. And, we back all of that with an industry-leading health guarantee.

Although you will not visit your new family member before he or she travels to you, our team of puppy experts is committed to keeping you informed of milestones including your puppy’s health check, travel arrangements, and what your puppy is eating. Not only do you rely upon our expertise to find the best breeders in the nation and get to see pictures and videos of your puppy and its parents, but you may also connect with your breeder if you like. You have the option to speak directly to your breeder, accompanied by one of our puppy experts, to ask questions, learn more about your puppy and address concerns you may have, just let us know if you want to do so.

Why are you so expensive?

Although, in many cases, our prices are comparable to or less than those you would find elsewhere, our goal is to be the best and safest place to find your new furry family member. As a result of the heavy investment we make in our technology and nearly 200 dog-loving team members across the country, we are not competing to be the cheapest place to buy your dog. What we do involves a lot more than just selling puppies. Beyond matching you with your perfect puppy, handling all of the logistics to get your puppy to you and providing an industry-leading health guarantee, we also employ a full compliance team who screens, qualifies and regularly re-screens every active breeder in our network, as well as a team of health experts to make sure your puppy is in great shape before it leaves its breeder. We provide hands-on, personalized guidance throughout the entire placement process and are always just an email or call away. And, our customers can rest easily with our No Puppy Mill Promise and free lifetime support, which are all included in the exclusive package that accompanies every MYWINTERFELL puppy. All that allows you to focus on what really matters – preparing your home for your new best friend.